Help Desk Technician

Remote

Full Time

Mid Level

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing support for hardware and software applications, and maintaining customer satisfaction. You will have the chance to work with various technologies and collaborate with experienced IT professionals to enhance your skills in a supportive and dynamic environment.

Responsibilities:

Provide first-level technical support for clients via phone, email, or chat
Troubleshoot hardware and software issues efficiently
Document and track support requests in the ticketing system
Assist users with software installations and configurations
Maintain an inventory of IT equipment and supplies
Escalate complex issues to senior technicians as necessary
Conduct follow-ups to ensure customer satisfaction
Stay updated with new technology and support tools

Requirements:

High school diploma or equivalent; degree in IT or related field is a plus
Basic understanding of computer systems and networks
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to work independently and manage time effectively
Familiarity with Windows and Mac operating systems
Customer service experience is a plus
Willingness to learn and adapt in a fast-paced environment.

Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!

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Depuis plus de 50 ans, nous mettons à votre disposition une gamme de produits et de services qui vous aident à bien vivre votre manutention.

Que vous soyez, un industriel, une collectivité, une administration, un artisan ou encore un agriculteur, nous répondons à tous vos besoins.

Une équipe de plus de 40 personnes met ses compétences et ses moyens à votre service au sein de la région Auvergne, dans les départements du Puy de Dôme, Allier, Cantal, Haute Loire.

Vous attendez de nous une qualité technique, une rapidité d’intervention, des pièces détachées toutes marques, un conseil pour vous équiper.

Un poids en moins sur vos épaules !

Help Desk Technician

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